Shipping policy

Shipping Policy

Last updated: [9/10/2026]

Thank you for shopping with ZONIA & CO. This Shipping Policy explains how we process, ship, and deliver your orders. Please read it carefully before placing an order.

1. Order Processing Time

All orders are processed within 3–5 business days (excluding weekends and public holidays) after payment confirmation. During peak periods (e.g. sales events, holidays), processing may take slightly longer. You will receive an email confirmation once your order has been processed and dispatched.

2. Shipping Destinations

We currently ship to:

  • The United Kingdom
  • Countries within the European Union

If your delivery address falls outside these regions, please contact us before placing an order to confirm whether shipping is available.

3. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on the weight, size, and destination of your order. The exact rate will be displayed before you complete your purchase.

Estimated delivery times after dispatch:

Destination Estimated Delivery Time
United Kingdom 3–5 business days
European Union 5–10 business days

Please note these are estimates and not guarantees. Delivery times may vary due to courier delays, customs processing, weather, or other circumstances beyond our control.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number (where available), which you can use to monitor your delivery status.

5. Customs, Duties & Taxes (EU Orders)

For orders shipped to EU countries, your order may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.

6. Delayed, Lost, or Damaged Orders

If your order has not arrived within the estimated delivery window, or if it arrives damaged, please contact us at [altafmasooma104@gmail.com] with your order number so we can investigate and assist you.

We are not liable for delays caused by the courier, customs authorities, or incorrect address information provided at checkout. Please double-check your shipping address before completing your order, as we are unable to redirect packages once dispatched.

7. Incorrect Shipping Information

ZONIA & CO is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping details, please contact us immediately after placing your order, as we may not be able to make changes once an order has entered processing.

8. Multiple Shipments

If your order contains multiple items, they may be shipped separately and could arrive at different times. You will not be charged extra for this.

9. Contact Us

If you have any questions about this Shipping Policy, please contact us:

Note: This template covers standard shipping practices. Please review with a legal professional if you require compliance with specific consumer protection laws (e.g. UK Consumer Rights Act, EU Consumer Rights Directive) before publishing.